| A dynamic process model of service quality: from expectations to behavioral intentions W Boulding, A Kalra, R Staelin, VA Zeithaml Journal of marketing research 30 (1), 7-27, 1993 | 8157 | 1993 |
| A model of perceived risk and intended risk-handling activity GR Dowling, R Staelin Journal of consumer research 21 (1), 119-134, 1994 | 3536 | 1994 |
| A customer relationship management roadmap: What is known, potential pitfalls, and where to go W Boulding, R Staelin, M Ehret, WJ Johnston Journal of marketing 69 (4), 155-166, 2005 | 1620 | 2005 |
| An industry equilibrium analysis of downstream vertical integration TW McGuire, R Staelin Marketing science 2 (2), 161-191, 1983 | 1614 | 1983 |
| A model of consumer information search behavior for new automobiles GN Punj, R Staelin Journal of consumer research 9 (4), 366-380, 1983 | 1344 | 1983 |
| Effects of quality and quantity of information on decision effectiveness KL Keller, R Staelin Journal of consumer research 14 (2), 200-213, 1987 | 1160 | 1987 |
| The information processing of pictures in print advertisements JA Edell, R Staelin Journal of consumer research 10 (1), 45-61, 1983 | 1090 | 1983 |
| The path to customer centricity D Shah, RT Rust, A Parasuraman, R Staelin, GS Day Journal of service research 9 (2), 113-124, 2006 | 1067 | 2006 |
| The patient experience and health outcomes MP Manary, W Boulding, R Staelin, SW Glickman New England Journal of Medicine 368 (3), 201-203, 2013 | 1056 | 2013 |
| Salesforce compensation plans: An agency theoretic perspective AK Basu, R Lal, V Srinivasan, R Staelin Marketing science 4 (4), 267-291, 1985 | 966 | 1985 |
| Relationship between patient satisfaction with inpatient care and hospital readmission within 30 days. W Boulding, SW Glickman, MP Manary, KA Schulman, R Staelin The American journal of managed care 17 (1), 41-48, 2011 | 775 | 2011 |
| Prepurchase information seeking for new cars and major household appliances JW Newman, R Staelin Journal of Marketing Research 9 (3), 249-257, 1972 | 774 | 1972 |
| Exploiting rank ordered choice set data within the stochastic utility model RG Chapaaan, R Staelin Journal of marketing research 19 (3), 288-301, 1982 | 685 | 1982 |
| Mastering the mix: Do advertising, promotion, and sales force activities lead to differentiation? W Boulding, E Lee, R Staelin Journal of marketing research 31 (2), 159-172, 1994 | 579 | 1994 |
| An approach for developing an optimal discount pricing policy R Lal, R Staelin Management science 30 (12), 1524-1539, 1984 | 547 | 1984 |
| Vertical strategic interaction: Implications for channel pricing strategy E Lee, R Staelin Marketing science 16 (3), 185-207, 1997 | 526 | 1997 |
| Patient satisfaction and its relationship with clinical quality and inpatient mortality in acute myocardial infarction SW Glickman, W Boulding, M Manary, R Staelin, MT Roe, RJ Wolosin, ... Circulation: Cardiovascular Quality and Outcomes 3 (2), 188-195, 2010 | 507 | 2010 |
| Nutrition information in the supermarket JE Russo, R Staelin, CA Nolan, GJ Russell, BL Metcalf Journal of Consumer Research 13 (1), 48-70, 1986 | 434 | 1986 |
| Pulling the plug to stop the new product drain W Boulding, R Morgan, R Staelin Journal of Marketing research 34 (1), 164-176, 1997 | 402 | 1997 |
| The choice process for graduate business schools GN Punj, R Staelin Journal of Marketing research 15 (4), 588-598, 1978 | 340 | 1978 |
