Jianglei Han
Jianglei Han
SAP SE; Nanyang Technological University
Verified email at
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A survey on deep learning for named entity recognition
J Li, A Sun, J Han, C Li
IEEE Transactions on Knowledge and Data Engineering, 2020
Vertical domain text classification: towards understanding IT tickets using deep Neural Networks
J Han, M Akbari
Proceedings of the AAAI Conference on Artificial Intelligence 32 (1), 2018
Towards effective extraction and linking of software mentions from user-generated support tickets
J Han, KH Goh, A Sun, M Akbari
Proceedings of the 27th ACM international conference on information and …, 2018
DeepRouting: A deep neural network approach for ticket routing in expert network
J Han, A Sun
2020 IEEE International Conference on Services Computing (SCC), 386-393, 2020
GraphMMU: Memory management unit for sparse graph accelerators
N Kapre, H Jianglei, A Bean, P Moorthy
2015 IEEE International Parallel and Distributed Processing Symposium …, 2015
Mean average distance to resolver: An evaluation metric for ticket routing in expert network
J Han, A Sun
2017 IEEE International Conference on Software Maintenance and Evolution …, 2017
UFTR: A unified framework for ticket routing
J Han, J Li, A Sun
arXiv preprint arXiv:2003.00703, 2020
Did You Know? A Rule-Based Approach to Finding Similar Questions on Online Health Forums
J Han, N Nandan, A Sun
2015 International Conference on Healthcare Informatics, 513-514, 2015
Mining software support tickets for assistive routing
J Han
Nanyang Technological University, 2020
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