| Smart cities with big data: Reference models, challenges, and considerations C Lim, KJ Kim, PP Maglio Cities 82, 86-99, 2018 | 535 | 2018 |
| From data to value: A nine-factor framework for data-based value creation in information-intensive services C Lim, KH Kim, MJ Kim, JY Heo, KJ Kim, PP Maglio International journal of information management 39, 121-135, 2018 | 277 | 2018 |
| Fintech: research directions to explore the digital transformation of financial service systems CF Breidbach, BW Keating, C Lim Journal of Service Theory and Practice 30 (1), 79-102, 2020 | 210 | 2020 |
| Data-driven understanding of smart service systems through text mining C Lim, PP Maglio Service Science 10 (2), 154-180, 2018 | 194 | 2018 |
| From technological development to social advance: A review of Industry 4.0 through machine learning C Lee, C Lim Technological Forecasting and Social Change 167, 120653, 2021 | 153 | 2021 |
| Innovation and big data in smart service systems PP Maglio, CH Lim Journal of Innovation Management 4 (1), 11-21, 2016 | 145 | 2016 |
| PSS Board: a structured tool for product–service system process visualization CH Lim, KJ Kim, YS Hong, K Park Journal of Cleaner Production 37, 42-53, 2012 | 138 | 2012 |
| Using data to advance service: managerial issues and theoretical implications from action research C Lim, MJ Kim, KH Kim, KJ Kim, P Maglio Journal of Service Theory and Practice, 2017 | 102 | 2017 |
| Operating without operations: how is technology changing the role of the firm? C Breidbach, S Choi, B Ellway, BW Keating, K Kormusheva, ... Journal of Service Management 29 (5), 809-833, 2018 | 95 | 2018 |
| Design of informatics-based services in manufacturing industries: case studies using large vehicle-related databases CH Lim, MJ Kim, JY Heo, KJ Kim Journal of Intelligent Manufacturing 29, 497-508, 2018 | 87 | 2018 |
| Customer process management: A framework for using customer-related data to create customer value C Lim, MJ Kim, KH Kim, KJ Kim, P Maglio Journal of Service Management 30 (1), 105-131, 2018 | 76 | 2018 |
| An evaluation scheme for product–service system models: development of evaluation criteria and case studies KJ Kim, CH Lim, JY Heo, DH Lee, YS Hong, K Park Service Business 10, 507-530, 2016 | 68 | 2016 |
| Information service blueprint: A service blueprinting framework for information-intensive services CH Lim, KJ Kim Service Science 6 (4), 296-312, 2014 | 62 | 2014 |
| Development of a service blueprint for the online-to-offline integration in service DH Ryu, C Lim, KJ Kim Journal of Retailing and Consumer Services 54, 101944, 2020 | 60 | 2020 |
| Understanding the linkages of smart-city technologies and applications: Key lessons from a text mining approach and a call for future research C Lim, GH Cho, J Kim Technological Forecasting and Social Change 170, 120893, 2021 | 56 | 2021 |
| Clarifying the concept of smart service system C Lim, PP Maglio Handbook of Service Science, Volume II, 349-376, 2019 | 48 | 2019 |
| Customer complaints monitoring with customer review data analytics: An integrated method of sentiment and statistical process control analyses J Kim, C Lim Advanced Engineering Informatics 49, 101304, 2021 | 46 | 2021 |
| Approach to service design based on customer behavior data: a case study on eco-driving service design using bus drivers’ behavior data MJ Kim, CH Lim, CH Lee, KJ Kim, Y Park, S Choi Service Business 12, 203-227, 2018 | 38 | 2018 |
| A concept generation support system for product-service system development KJ Kim, CH Lim, DH Lee, J Lee, YS Hong, K Park Service Science 4 (4), 349-364, 2012 | 37 | 2012 |
| Experience Design Board: A tool for visualizing and designing experience-centric service delivery processes C Lim, KJ Kim Journal of retailing and Consumer Services 45, 142-151, 2018 | 31 | 2018 |
Kwang-Jae KimProfessor of Industrial and Management EngineeringE-mail megerősítve itt: postech.ac.kr
