Alexander Buoye

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Lerzan AksoyDean, Gabelli School of Business and Professor of Marketing, Fordham UniversityVerified email at fordham.edu
Timothy KeininghamJ. Donald Kennedy Endowed Chair in E-Commerce, St. John's UniversityVerified email at stjohns.edu
Bart LariviereProfessor of Marketing at KU Leuven + Research Fellow Center for Service Intelligence, GhentVerified email at kuleuven.be
Luke WilliamsVice President, AECOM (formerly Head of Research Methods, Ipsos)Verified email at aecom.com
Joan BallSt. John's UniversityVerified email at stjohns.edu
Edward C MalthouseNorthwestern University: integrated marketing communications, industrial engineering and mgmt sciVerified email at northwestern.edu
Bruce CooilRichmond Professor of Management, Emeritus, Vanderbilt UniversityVerified email at owen.vanderbilt.edu
Jay KandampullyProfessor of Service Management, The Ohio State UniversityVerified email at osu.edu
Arne De KeyserEDHEC Business SchoolVerified email at edhec.edu
Nathaniel D. LineFlorida State University, Dedman College of HospitalityVerified email at dedman.fsu.edu
Dr Dahlia El-ManstrlyThe University of SheffieldVerified email at sheffield.ac.uk
Tarik Dogru (Dr. True)Associate Professor, Florida State UniversityVerified email at fsu.edu
Sunil GuptaMarketing Professor, Harvard Business SchoolVerified email at hbs.edu
Jörg HenselerProfessor, University of Twente, Enschede, NL; and NOVA IMS, Universidade Nova de Lisboa, PTVerified email at utwente.nl
Bernd SkieraProfessor of Electronic Commerce, Goethe-University, Frankfurt, GermanyVerified email at wiwi.uni-frankfurt.de
Carmen NeghinaStudyportalsVerified email at ou.nl
Veena ChattaramanProfessor of Consumer and Design Science, Auburn UniversityVerified email at auburn.edu
Sabine BenoitSingapore Management UniversityVerified email at smu.edu.sg
Mohamed ZakiDeputy Director Cambridge Service AllianceVerified email at cam.ac.uk
Helen L. BruceSenior Lecturer (Associate Professor) of Marketing, Lancaster UniversityVerified email at lancaster.ac.uk

Alexander Buoye

Associate Professor of Marketing at St. John's University

Verified email at stjohns.edu - Homepage

Marketing Analytics Customer Experience Digital Marketing Sustainability


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Data‐driven services marketing in a connected world V Kumar, V Chattaraman, C Neghina, B Skiera, L Aksoy, A Buoye, ... Journal of Service Management 24 (3), 330-352, 2013	217	2013
The interplay of customer experience and commitment T Keiningham, J Ball, S Benoit, HL Bruce, A Buoye, J Dzenkovska, L Nasr, ... Journal of Services Marketing 31 (2), 148-160, 2017	214	2017
A five-component customer commitment model: implications for repurchase intentions in goods and services industries TL Keiningham, CM Frennea, L Aksoy, A Buoye, V Mittal Journal of Service Research 18 (4), 433-450, 2015	191	2015
A cross-national investigation of the satisfaction and loyalty linkage for mobile telecommunications services across eight countries L Aksoy, A Buoye, P Aksoy, B Larivière, TL Keiningham Journal of Interactive Marketing 27 (1), 74-82, 2013	163	2013
Control, use and ownership of big data: A reciprocal view of customer big data value in the hospitality and tourism industry ND Line, T Dogru, D El-Manstrly, A Buoye, E Malthouse, J Kandampully Tourism Management 80, 104106, 2020	148	2020
Does loyalty span domains? Examining the relationship between consumer loyalty, other loyalties and happiness L Aksoy, TL Keiningham, A Buoye, B Lariviere, L Williams, I Wilson Journal of Business Research 68 (12), 2464-2476, 2015	128	2015
Customer loyalty isn’t enough. Grow your share of wallet TL Keiningham, L Aksoy, A Buoye, B Cooil Harvard Business Review 89 (10), 29-31, 2011	112	2011
The high price of customer satisfaction T Keiningham, S Gupta, L Aksoy, A Buoye MIT Sloan Management Review, 2014	97	2014
Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet TL Keiningham, B Cooil, EC Malthouse, B Lariviere, A Buoye, L Aksoy, ... Journal of Service Management 26 (1), 2-43, 2015	96	2015
The practitioners’ path to customer loyalty: Memorable experiences or frictionless experiences? L Williams, A Buoye, TL Keiningham, L Aksoy Journal of Retailing and Consumer Services 57, 102215, 2020	59	2020
Environmental, Social and Governance (ESG) metrics do not serve services customers: A missing link between sustainability metrics and customer perceptions of social innovation L Aksoy, AJ Buoye, M Fors, TL Keiningham, S Rosengren Journal of Service Management 33 (4/5), 565-577, 2022	50	2022
The cumulative effect of satisfaction with discrete transactions on share of wallet T L. Keiningham, L Aksoy, E C. Malthouse, B Lariviere, A Buoye Journal of Service Management 25 (3), 310-333, 2014	47	2014
Beyond reciprocal: the role of platforms in diffusing data value across multiple stakeholders EC Malthouse, A Buoye, N Line, D El-Manstrly, T Dogru, J Kandampully Journal of Service Management 30 (4), 507-518, 2019	39	2019
Can we talk? The impact of willingness to recommend on a new-to-market service brand extension within a social network L Aksoy, A Buoye, B Cooil, TL Keiningham, DD Paul, C Volinsky Journal of Service Research 14 (3), 355-371, 2011	38	2011
The wallet allocation rule: Winning the battle for share TL Keiningham, L Aksoy, L Williams, AJ Buoye John Wiley & Sons, 2015	32	2015
Parents' burdens of service for children with ASD–implications for service providers A Helkkula, AJ Buoye, H Choi, MK Lee, SQ Liu, TL Keiningham Journal of Service Management 31 (5), 1015-1039, 2020	27	2020
An examination of relative satisfaction and share of wallet: investigating the impact of country and customer characteristics AJ Buoye Journal of Service Theory and Practice 26 (3), 2016	19	2016
Signals, symbols, and vibes: An exercise in cross-cultural interaction DJ Myers, AJ Buoye, J Mcdermott, DE Strickler, RG Ryman Teaching Sociology 29 (1), 95-101, 2001	17	2001
Capitalizing on the extra curriculum: Participation, peer influence, and academic achievement AJ Buoye University of Notre Dame, 2004	16	2004
Is share of wallet exclusively about making customers happy or having more customers? Exploring the relationship between satisfaction and double jeopardy A Buoye, Y Komarova Loureiro, S Kabadayi, MG Nejad, TL Keiningham, ... Journal of Service Management 27 (4), 434-459, 2016	12	2016

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