Követés
Asbjørn Følstad
Asbjørn Følstad
E-mail megerősítve itt: sintef.no
Cím
Hivatkozott rá
Hivatkozott rá
Év
Living labs for innovation and development of information and communication technology: a literature review
A Følstad
The Electronic Journal for Virtual Organizations and Networks 10 (7), 99-131, 2008
5602008
Why people use chatbots
PB Brandtzaeg, A Følstad
International conference on internet science, 377-392, 2017
5432017
Chatbots and the new world of HCI
A Følstad, PB Brandtzæg
interactions 24 (4), 38-42, 2017
3152017
Customer journeys: a systematic literature review
A Følstad, K Kvale
Journal of Service Theory and Practice, 2018
2842018
Improving service quality through customer journey analysis
R Halvorsrud, K Kvale, A Følstad
Journal of service theory and practice 26 (6), 840-867, 2016
2682016
Emerging journalistic verification practices concerning social media
PB Brandtzaeg, M Lüders, J Spangenberg, L Rath-Wiggins, A Følstad
Journalism Practice 10 (3), 323-342, 2016
2252016
What makes users trust a chatbot for customer service? An exploratory interview study
A Følstad, CB Nordheim, CA Bjørkli
International conference on internet science, 194-208, 2018
2212018
Chatbots: changing user needs and motivations
PB Brandtzaeg, A Følstad
interactions 25 (5), 38-43, 2018
1992018
How journalists and social media users perceive online fact-checking and verification services
PB Brandtzaeg, A Følstad, MÁ Chaparro Domínguez
Journalism practice 12 (9), 1109-1129, 2018
1362018
Trust and distrust in online fact-checking services
PB Brandtzaeg, A Følstad
Communications of the ACM 60 (9), 65-71, 2017
1062017
User involvement in e-Government development projects
A Folstad, J Krogstie, L Risan, I Moser
Electronic Government: Concepts, Methodologies, Tools, and Applications, 734-750, 2008
1042008
Enjoyment: lessons from Karasek
PB Brandtzæg, A Følstad, J Heim
Funology 2, 331-341, 2018
1012018
Enjoyment: lessons from Karasek
PB Brandtzæg, A Følstad, J Heim
Funology, 55-65, 2005
101*2005
Analysis in practical usability evaluation: a survey study
A Følstad, E Law, K Hornbæk
proceedings of the SIGCHI conference on human factors in computing systems …, 2012
972012
Towards a living lab for the development of online community services
A Følstad
The Electronic Journal for Virtual Organizations and Networks 10 (Special …, 2008
972008
Chatbots for customer service: user experience and motivation
A Følstad, M Skjuve
Proceedings of the 1st international conference on conversational user …, 2019
762019
An initial model of trust in chatbots for customer service—findings from a questionnaire study
CB Nordheim, A Følstad, CA Bjørkli
Interacting with Computers 31 (3), 317-335, 2019
742019
Users' experiences with chatbots: findings from a questionnaire study
A Følstad, PB Brandtzaeg
Quality and User Experience 5 (1), 1-14, 2020
712020
Different chatbots for different purposes: towards a typology of chatbots to understand interaction design
A Følstad, M Skjuve, PB Brandtzaeg
International Conference on Internet Science, 145-156, 2018
702018
HELP! IS MY CHATBOT FALLING INTO THE UNCANNY VALLEY? AN EMPIRICAL STUDY OF USER EXPERIENCE IN HUMAN-CHATBOT INTERACTION.
M Skjuve, IM Haugstveit, A Følstad, PB Brandtzaeg
Human Technology 15 (1), 2019
612019
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Cikkek 1–20